We have big news and lots of upcoming changes! We recently sent out the following letter to our clients and also wanted to share a copy with everyone who follows our web and Facebook pages.
Our plow crews are monitoring the current storm and will begin plowing in the early hours on November 27th. They will work as efficiently as possible, however due to current road conditions and the amount of snow accumulating, it will take significant time to complete all plow routes. If you have questions or issues regarding plowing, please call 603.523.4392 extension 1006.
Our plow crews have been on the road plowing commercial properties since this morning. They will be starting on residential properties around 2 pm this afternoon, will continue through the evening, and hope to be done by 10 pm (depending on the snowfall).
The snow is very wet and with the warmer weather yesterday, the ground is soft in certain areas, which makes plowing messier. We do our best to be careful, but if the top layer of ground thawed at your property yesterday, it may result in more grass and dirt being plowed. The temperature will be dropping into the single digits on Thursday and Friday night, which will help the ground harden back up.
The roads are slick due to the wet snow and warmer temperatures, drive carefully and stay safe out there!
Snow is on its way and based on current forecasts, there will be enough accumulation to plow. We are monitoring snow for the remainder of today (November 15th) and will begin plowing for our commercial accounts starting at 2:00 am on November 16th. Plowing for residential driveways will begin around 7:00 am on November 16th.
We have been working diligently for the past couple of weeks to prepare our trucks, plows, and sanders for the first big storm. We also spent a lot of time working with clients to confirm services for the 2018-2019 winter.
We feel well prepared for the storm, however this is the first major storm, so it is possible everything may not go as planned. The ground was not fully frozen in many places until this week and this may result in more grass, dirt, gravel, and hard pack being pushed by the plows than ideal. Following this storm we will review our routes, current plans, and issues then fine-tune as needed.
Thank you for your continued support!
This fall has been significantly rainier than normal, which greatly impacted our fall clean-up schedule, and we have been working as quickly as possible on the few (and far between) nice days. If we have not been to your property yet, we have not forgotten you, the weather just has us behind schedule.
With the recent dustings of snow and predicted snowfall tomorrow, there is a chance the ground will be too wet for us to complete all the fall clean-ups. Over the next week we will be reaching out to customers to discuss next steps if we are unable to complete the fall clean-ups.
If you need plowing, sanding, and/or shoveling services this winter, please give us a call at 603.523.4392 and hit “5” to reach Patrick Howard.
Thank you for your patience and understanding, this has been an interesting (and frustrating) fall.
Colder weather is here and it is time to winterize campers, trailers, and boats. Did you know that MTD offers storage? Storage for campers and enclosed trailers starts at $30/month. Boat winterization, cleaning, and storage starts at $95. Contact us today to discuss your needs and get a quote! We also offer prepayment discounts for paying in full in advance.
MTD’s is upgrading to a new phone system on September 21st between the hours of 6 pm and 11 pm. During this time our phone and fax lines will be down.
Once the upgrade is complete MTD’s will be able to accept more incoming calls simultaneously (yay, no more busy signals!), an auto-attendant for call routing, improved conference call functionality, and better voice quality.
We are looking forward to the new phone system functionality and how it will help us serve our customers better. If you have any questions please email Holly West at email@example.com
To help us better serve our clients, we have updated our office hours:
- Monday through Thursday: 8:00 am to 12:00 pm
- Friday: By Appointment
Afternoons and Fridays are reserved for client meetings, site visits, and project estimates. We hope our new office hours will help us improve our scheduling and turnaround time for projects and estimates.
If you have stopped by our office the past couple of weeks, you may have noticed two new faces. Molly Finger and Holly West have joined the MTD's team and work part time in the office. Molly and Holly are working with Matt and the rest of the MTD's team to streamline business processes and help us become more efficient and effective.
Over the next few months MTD's is taking steps to improve estimate turnaround times, project processes and scheduling, and overall communications. Happy customers and partners are our primary goals and we look forward to seeing how our new business processes positively impact customers and partners!